Calling people ‘users’ is unethical and outdated

Tech 9-2-2019 The Next Web 40

I’ve worked in UX for the better part of a decade. From now on, I plan to remove the word “user” and any associated terms—like “UX” and “user experience”—from my vocabulary. It’ll take time. I’ll start by trying to avoid using them in conversations at work. I’ll erase them from my LinkedIn profile. I’ll find new ways to describe my job when making small talk. I will experiment and look for something better. I don’t have any strong alternatives to offer right now, but I’m confident I’ll find some. I think of it as a challenge. The U-words are everywhere in…

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